How do you handle shipping?

The customer pays all shipping, insurance, and bank charges including all charges for returned merchandise. All insurance claims are the responsibility of the customer. The original packaging and box must be saved. Shipping will be via UPS or Federal Express unless other arrangements are made.

The most cost-efficient air delivery in the continental US is by UPS 3 Day Select.

We prefer to ship on a Monday or Tuesday, to keep your parcel from languishing in a warehouse or truck over a weekend. Every instrument is meticulously packed and padding in carrier-approved guitar boxes, and each parcel is fully insured against damage or loss in transit.

Depending on distance and value, UPS Three Day delivery is about $95 within the continental US, for a guitar and case, fully insured. UPS Ground shipping runs about $45, and can take up to 7 business days to the East Coast of the US. Accessories are generally $5-$15 via Priority Mail.

On shipment, we will forward the tracking number of your parcel to you by email, so you can track the progress of your order at will. Second-day, overnight, and international air shipping are also available at additional charge. Send us your zip code for a more precise quote on any given item.